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Extended Warranty

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Flyyte View Drop Down
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    Posted: 31†May†2019 at 12:58pm
Hi gang: not sure if this is the right place to put this query, but I'm wondering what other forumites might know about QQ extended warranties?

Our QQ was 3 years old last July, and so we took out a 12-month Nissan 'manufacturer' warranty, I think the cost was pretty reasonable but can't now remember.

Today we've receieved advance notification from Nissan that the warranty expires in two months' time and if we would like to renew it automatically from its expiry date, the cost will be £399.90p, payable in 10 monthly interest free deirect debit installments.

That sounds OK to us. What we can't figure out (because of old age and amnesia) is if the warranty cover includes any kind of breakdown cover (Nissan Assist?) though we think it'd be surprising if it did, at that price.

Our other query is: what experience have fellow forumites had of other extended warranty providers? Are there any worth recommending?
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Post Options Post Options   Thanks (1) Thanks(1)   Quote PR07HET Quote  Post ReplyReply Direct Link To This Post Posted: 31†May†2019 at 2:31pm
I think, repeat think, the warranty is only valid if serviced by Nissan main dealer, which includes free RAC.
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Doug999 Quote  Post ReplyReply Direct Link To This Post Posted: 02†Jun†2019 at 3:49pm
I've been extending my warranty each year for my 2012 QQ and is serviced each year by my Nissan dealership.  There is probably cheaper options out there, but is it worth the hassle?  
By the way, I have had no problems with the car in nearly 7yrs of local commute motoring.  Its an insurance policy of sorts as sods law says that the day I decide to not extend my warranty for 2020, the engine will probably blow up. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Flyyte Quote  Post ReplyReply Direct Link To This Post Posted: 04†Jun†2019 at 2:40pm
Thanks Proff and Doug: much appreciated.

We've received an extended warranty quote from MotorEasy, £317 for 12 months compared to Nissan's £399. That warranty also claims to cover 'wear and tear'-- pretty unusual, methinks -- and is probably best teamed with annual servicing from a MotorEasy appointed garage. Our son has his Fiat looked after via ME bookings; he likes the free collection and return of the car to his home address, and the fact that he got a main dealer service for less than would've been the case had he booked the car in himself.

That said, we're very much of Doug's way of thinking -- especially if it's the case, as Pro7het has mentioned -- that RAC cover is included in the Nissan warranty price.

As Doug says, cheaper options save money, but we've never yet been able to put a price on peace of mind. Our main dealer is an absolute delight, and so we're happy enough with the idea of having the QQ serviced by it as part of the warranty's T&Cs.

Thanks again.


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Post Options Post Options   Thanks (0) Thanks(0)   Quote Doug999 Quote  Post ReplyReply Direct Link To This Post Posted: 04†Jun†2019 at 9:00pm
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Abh29 Quote  Post ReplyReply Direct Link To This Post Posted: 06†Jun†2019 at 3:48pm
it seems to me that modern cars are so complex in the computer systems , only the main dealers will have the equipment to sort them out.Even main dealers can have trouble at times , I had a BMW that our local dealer had trouble with , one day it actually produced the fault local to the garage,{the gps screen going bright red and other faults] they spend 2 hours with it connected to a boffin in head office.
You can not really expect a garage dealing with all makes to be so well equipped for all the makes they see.
An independent specialising in one make can be a good half way house
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Flyyte Quote  Post ReplyReply Direct Link To This Post Posted: 03†Jul†2019 at 11:00am
Still trying to make sense of Nissan UK's inadequate grasp of the art of effective communication:

(1) Buy a Nissan QQ brand new and as clear-as-day in the purchase documentation is text from Nissan UK stating that the manufacturer's 3-year warranty includes 3 year Nissan Assistance for roadside breakdown in the UK and Europe

(2) BUy a warranty extension, and Nissan Uk muddles everything by refusing to use the same text it did in regard to the original manufacturer warranty's provisions. No good reason exists for this kind of idiocy other than that the manufacturer enjoys playing silly buggers at its customers' expense.

(3) We've held off buying the Nissan Extended Warranty (which is actually a Car Care Plan warranty issued in Nissan's name) because we were offered the same warranty provisions by Motoreasy in its own policy, coming in at £150 cheaper than Nissan's.

(4) Now we've received from Nissan UK another reminder letter, saying "there's still time to extend the warranty protection of your Nissan Qashqai." It invites us to go online to www.renewmywarranty.vco.uk/nissan using our reg number and a password provided in the letter to log on with.  The letter says:

"Ultimate Care covers almost all factory-fitted mechanical and electrical components on your vehicle and is available for £399 or £39.90 over 10 months".

Logging in to the special renewal website and i find the following under the "Out of Pocket Benefits":

"If you incur unavoidable towing charges following a breakdown that is covered by this warranty, We will pay up to £75 inl VAT) to cover the cost. This only applies if Nissan Assistance is not available."

Which means. . . what?? (No mention is made of how to subscribe to Nissan Assistance: obviously, too much trouble for Nissan UK to bother explaining what it means here)

The muddle begins to clear only when you encounter  infantile drivel elsewhere on Nissan UK's website:

"We may not have the horse and shining armour [that's correct: you don't, you're an illiterate-French-Japanese-UK car builder with delusions of adequacy) but Nissan's European Roadside Assistance is the next best thing to come to your rescue. All new Nissan cars come with three years' cover. Our Roadside Assistance keeps you on the road with minimum fuss, covering eventualities such as a flat battery or engine failure.

"In addition, (in addition to what??)  you'll gain one of our Customer Promises (oh heavens! A promise, gosh golly wow!!) every time you service your car at your local Nissan dealership. This means you can continue to enjoy one year's Nissan Roadside Assistance (even after your initial three years) completely free of charge."

So, um, er. . . In Plain English that didn't start life in French, got translated into Japanese and then into English, here goes:

"Unlike Nissan UK's new car manufacturer warranty, Nissan UK's Extended Warranty does NOT include Nissan Assistance for vehicle breakdown cover in the UK and Europe.

"If you wish to enjoy Nissan Assistance during the 12-month duration of your Extended Warranty, you MUST have your vehicle serviced at your local main dealer, in exchange for which we'll bung you a year's breakdown cover as a freebie.
"Obviously, it will help if you have your vehicle serviced as near to the commencement of the warranty period as possible so as to get a year's Nissan Assistance UK and Europe breakdown cover for nothing.

"Please note: if you've already had your vehicle serviced by your local dealer and no mention has been made of the FREE Nissan Assistance which YOU now have, well oh dear, oh dear. That sucks. The dealer should've told you at the time and you should have received some documentation to that effect. None of this is our responsibility as the manufacturer. Basically, we're here to invent stupid touchy-feely 'Customer Promises' which we don't ever properly explain and which we can break any time we feel like.
"If you want clarity of customer communications, there are other car manufacturers around. Your choice is not limited to us."

Howzat? The last bit is in there in regard to my own situation. Because we had our QQ serviced by our local main dealer last July, but no-one said a word about 12 months' Nissan Assistance. Instead, a small fortune in that nice Mr Tesco's Clubcard vouchers got expended on RAC breakdown cover. We are, again, booking our QQ in for an annual service this month, because we like the dealership staff and everyone there seems to know what they're doing (unlilke the manufacturer). I wonder what wil be the chances of anyone at the dealership saying at the time of booking that there's a reward of a 12-month Nissan Assistance freebie?

And how many £1,0000s a year are earned by the collection of literary geniuses populating Nissan UK's marketing and Public Relations departments? Why not a nice Customer Promise of 12 months' average departmental salary for helping out??




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Post Options Post Options   Thanks (0) Thanks(0)   Quote Flyyte Quote  Post ReplyReply Direct Link To This Post Posted: 04†Jul†2019 at 4:41pm
UPDATE 04/07/2019:

We have just spoken to our local Nissan dealership and booked Mrs QQ in for her annual service and MoT.  Now 4 years old, she has done 27,000 miles, but on the basis of age a 'major service' is obviously appropriate.

The dealer has quoted £329 for the major service, plus the £39 MoT charge.

Though we know we can get the car serviced for less than £329 elsewhere, and are aware that this sum is fairly high in the scheme of things for us as a couple of ageing pensioners, we also know we've been paying £9 a month to the RAC these past 12 months for breakdown cover.

The dealership has confirmed that by booking the QQ in for its service we qualify for a free 12-month extension  to Nissan Assist under the terms of a nissan UK 'Customer Promise'.

Factor the cost of renewing the RAC breakdown subscription into the £329 major service cost, and the value for money seems pretty good.

What no-one seems to be clear about (because of Nissan UK's half-assed way of expressing itself, as mentioned above ) is how a 12-month "extension" is to be applied to something which does not exist -- we don't currently have Nissan Assist cover because it ran out when the QQ reached her 3rd birthday and the original manufacturer warranty expired.

We've said we look forward to picking up all the relevant Nissan Assist paperwork when we collect the car from its service.

Oh, and we've also declined the dealer recommended annual Fuel Treatment (whatever that might be) at an additional charge of £24.99p. If I want to shoot some Redex into the petrol tank at fill-up, I'll buy a pack of sachets from Halford's at considerably less than the Nissan dealer's price.



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