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Applauso View Drop Down
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NO STRESS

Joined: 01 Mar 2010
Location: North West
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Applauso Quote  Post ReplyReply Direct Link To This Post Topic: Nissan Customer Services
    Posted: 10 Feb 2018 at 3:53pm
Top marks to Nissan Customer Services.

My Car went out of warranty in March 2017, Since then a reoccurring fault reappeared in October 2017. I'm sure you're familiar with it. The Creaking squeaking steering which actually turns out to be a suspension issue, There is TSB about it, It only ever happens in cold damp conditions so come October it was back. At the same time The drivers heated seat packed in.

I got in touch with Nissan CS as they were aware of the previous steering issue and said it would be looked at favourably if it happened again out of warranty (which it did). I also mentioned the heated seat not working.

It took a long time to get there partly because of the dealership not being able to book me in for ages but finally today after being in the dealer for 2 and a half days I have it back. The steering noise has gone (New bushes on top of the shock absorbers I think) and the heated seat works again.

Cost to me. Nothing. It took about 4 and a half months but I got there in the end, No arguing the toss just a few emails and phone calls.

Fantastic outcome.


Applauso.

Edited by Applauso - 10 Feb 2018 at 6:04pm
1.6 Tekna Gun metallic
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G5 BOY View Drop Down
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FORUM GRANDADDY

Joined: 05 Jul 2007
Location: Dorset Coast
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Post Options Post Options   Thanks (0) Thanks(0)   Quote G5 BOY Quote  Post ReplyReply Direct Link To This Post Posted: 10 Feb 2018 at 5:01pm

Applauso indeed
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Lee'71 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Lee'71 Quote  Post ReplyReply Direct Link To This Post Posted: 10 Feb 2018 at 8:19pm
Well done, great ending!
2010 N-Tec 1.5dci Café Latte NOW SOLD!
Proud owner of 2014 1.2 DiG-T Acenta Premium, upgrades to follow!! Still lovin' it everyday!
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Applauso View Drop Down
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NO STRESS

Joined: 01 Mar 2010
Location: North West
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Points: 656
Post Options Post Options   Thanks (0) Thanks(0)   Quote Applauso Quote  Post ReplyReply Direct Link To This Post Posted: 13 Feb 2018 at 6:48pm
Can anybody tell me if the top of the shock absorbers (under the bonnet) should have a dust cover on? Mine don't but I'm not sure whether they did before it went in. Could anybody take a look at theirs? You can see the nut on mine. Thanks.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote G5 BOY Quote  Post ReplyReply Direct Link To This Post Posted: 13 Feb 2018 at 6:55pm
Just checked - I can see my nuts
QQ5 (YES 5...!!) 2017 Vivid Blue DIG-T 115 X-Tronic Tekna+
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NO STRESS

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Applauso Quote  Post ReplyReply Direct Link To This Post Posted: 13 Feb 2018 at 7:13pm
Thanks G5.
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MorkfromOrk View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MorkfromOrk Quote  Post ReplyReply Direct Link To This Post Posted: 13 Feb 2018 at 7:23pm
Originally posted by G5 BOY G5 BOY wrote:

Just checked - I can see my nuts


Ooh er missus !
2007 Qashqai Tekna 2lt petrol awd,piaa horns,mirror kit, window kit, mudflaps.
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