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Registering with NissanConnect |
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sharpedge 
Forecourt 
Joined: 08 Jun 2017 Location: London Status: Offline Points: 8 |
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 Topic: Registering with NissanConnectPosted: 12 Jun 2017 at 10:09am |
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I have been trying to register a brand new car on NissanConnect for the last week, when I try to validate my registration, it says NOT FOUND.
Is anyone else having this problem, I have contact the Help line twice, first time nix happened and the second time the bloke has said there is a problem with the web site and to try again at the end of today.
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Allan407
Tekna 
Joined: 07 May 2017 Location: South Wales Status: Offline Points: 38 |
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Posted: 12 Jun 2017 at 10:57am |
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Yes, but I have given up. Load of tosh if you ask me.
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sharpedge
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Joined: 08 Jun 2017 Location: London Status: Offline Points: 8 |
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Posted: 13 Jun 2017 at 10:11am |
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Hi Alan, tend to agree with you, but, my car is brand new and included with all the manuals was a very well put together colour manual for the NissanConnect. Now if that is part of the car, and it doesn't work, then Nissan have effectively supplied unserviceable goods.
I am not going to let this go, it's a nice add-on and if they advertise it, then it should work. |
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Allan407
Tekna
Joined: 07 May 2017 Location: South Wales Status: Offline Points: 38 |
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Posted: 13 Jun 2017 at 11:43am |
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Ye I HAD the coloured manual with my 2015 Tekna. I have phones them on several occasions with my problems connecting to the system, but no help at all. I have given up now. If you do het any further than me, please let me know.
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GelJ
Forecourt
Joined: 07 Jun 2014 Location: Thames Valley Status: Offline Points: 368 |
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Posted: 13 Jun 2017 at 1:42pm |
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try registering at:
https://youplus.nissan.co.uk/GB/en/YouPlus.html |
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sharpedge
Forecourt
Joined: 08 Jun 2017 Location: London Status: Offline Points: 8 |
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Posted: 13 Jun 2017 at 2:26pm |
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hi Guys
Breaking News. Tried to register again, PC recognises my VIN and the following message popped op Thank you. However, to make it easier for you, we've already created your YOU+NISSAN account - you'll shortly receive an email with the details. Please then use these to sign in to YOU+NISSAN and activate your account by accepting the T&Cs. If you do not receive this email in the next hour, please contact Nissan Customer Services on 01923 899334 to continue your registration. No email received so phoned the number, very helpful lady was unable to help and she will get technical blokes to email me. think i might be getting there.
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chrisw99
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Joined: 16 Jan 2013 Location: Cheshire Status: Offline Points: 797 |
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Posted: 13 Jun 2017 at 2:29pm |
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Or if you are contacting them, use email rather than phone as they can send you links.
The link for registering Nissan Connect changed sometime recently, I think it's the one just posted by GelJ. If it's a second hand car, you will find it's probably already registered to someone else so you'll have to get NCS to deregister it once you have proved ownership. |
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QQ3: 2014 1.2 dig-T ntec+ gunmetal grey
QQ2: 2013 CVT 360 silver QQ1: 2009 1.5dci n-tec fired iron |
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chrisw99
Tekna
Joined: 16 Jan 2013 Location: Cheshire Status: Offline Points: 797 |
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Posted: 13 Jun 2017 at 2:29pm |
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QQ3: 2014 1.2 dig-T ntec+ gunmetal grey
QQ2: 2013 CVT 360 silver QQ1: 2009 1.5dci n-tec fired iron |
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sharpedge
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Joined: 08 Jun 2017 Location: London Status: Offline Points: 8 |
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Posted: 13 Jun 2017 at 2:45pm |
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Right, it's all sorted now, think they have been having trouble with their website.
Phone that number, they are helpful. Thanks everyone for your advice. |
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sharpedge
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Joined: 08 Jun 2017 Location: London Status: Offline Points: 8 |
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Posted: 13 Jun 2017 at 5:09pm |
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Update.
Managed to get my wife's and my iPhone connected to the car. But to connect it to the cars apps (particularly want Google), proved impossible. Taking a beer break now and will contact them again tomorrow. Must admit they have been very polite and helpful. |
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chrisw99
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Joined: 16 Jan 2013 Location: Cheshire Status: Offline Points: 797 |
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Posted: 14 Jun 2017 at 10:40am |
Have you got the NissanConnect app running on your phone and logged in? |
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QQ3: 2014 1.2 dig-T ntec+ gunmetal grey
QQ2: 2013 CVT 360 silver QQ1: 2009 1.5dci n-tec fired iron |
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GelJ
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Joined: 07 Jun 2014 Location: Thames Valley Status: Offline Points: 368 |
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Posted: 14 Jun 2017 at 10:46am |
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You need to get phone logged in to Nissan Connect portal, (possibly using home wifi even) before then handshaking phone with car.
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sharpedge
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Joined: 08 Jun 2017 Location: London Status: Offline Points: 8 |
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Posted: 14 Jun 2017 at 1:02pm |
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NissanConnect helpline (Shane) phoned me this morning to get this all sorted out.
In short, it's all sorted now, got a bit complicated with trying to use two phones, but got to give Shane his due, he persevered with me and sorted it out. Has restored my faith in Nissan |
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DaddyJT
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Joined: 11 Aug 2017 Location: Lincoln Status: Offline Points: 9 |
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Posted: 14 Aug 2017 at 12:01pm |
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Im currently waiting for NCS to re-register my Tekna so I can get up and running, fingers crossed :)
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chrisw99 wrote: