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Admaine View Drop Down
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    Posted: 08áJuná2018 at 10:39am
Hi,

I'm hoping you can help.

I've recently but a 65 plate Qashqai NTec+ however the vehicle didn't include the SD card, after contacting the dealership to let them know they have eventually sent it to me. After inserting the card this morning I still receive the error: "NO SD card inserted. Please use Nissan SD cards only".

The code on the SD card that's been sent is: 25920 BH10A

Is anyone able to give me some advice on how to authorise this, I thought it would be automatically recognised but it doesn't appear that way. I'm slightly concerned the card isn't compatible with my vehicle.

Is anyone able to help?

Thanks in advance,

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Udo2009 Quote  Post ReplyReply Direct Link To This Post Posted: 08áJuná2018 at 11:38am
The SC card is probably damaged (or a file on the card)....

Have it replaced...
Qashqai Acenta, 2,0 dCi, 110 kW, DPF, Euro5, black Z11G
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Post Options Post Options   Thanks (0) Thanks(0)   Quote geejay38 Quote  Post ReplyReply Direct Link To This Post Posted: 08áJuná2018 at 7:25pm
Have a look on nissan.navigation.com to check the
Nissan Connect system fitted to your car.
You may find you have been sent the wrong card.
You have certainly not been sent the latest version.
1. QQ 2007 Cafe Latte -1.6 Acenta manual
2. QQ 2011 Magnetic Red-1.6 N-Tec
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3. QQ 2016 Grey 1.2 DiG-T N-Conn ecta
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Admaine Quote  Post ReplyReply Direct Link To This Post Posted: 08áJuná2018 at 11:07pm
Hi,

Thanks for your response. Iĺve just been on that site but it doesnĺt actually tell you the card number. Do you have any other advice?

Thanks in advance
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Post Options Post Options   Thanks (0) Thanks(0)   Quote geejay38 Quote  Post ReplyReply Direct Link To This Post Posted: 09áJuná2018 at 8:47am
Is your car still under warranty and did you buy it from Nissan dealer?

Also can you look at the website I quoted for details about year your car was first fitted with Connect system i.e. 2015 or 2016.
It will then show card you need, probably Connect 3 V3.
Let me know the result and I will tell you details of latest card issued for your car, probably during September 2017.
1. QQ 2007 Cafe Latte -1.6 Acenta manual
2. QQ 2011 Magnetic Red-1.6 N-Tec
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Admaine Quote  Post ReplyReply Direct Link To This Post Posted: 09áJuná2018 at 12:01pm
Hi,

Yes the car is still under warranty, the dealership (Evans halshaw) acknowledged there was no SD card and itĺs taken them a month to send me this one which doesnĺt work.

The cars a 65 plate so Iĺm assuming the connect is from the same year (2015)

Thanks again,

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Udo2009 Quote  Post ReplyReply Direct Link To This Post Posted: 09áJuná2018 at 1:06pm
The most recent card ought to be labelled with "EUROPE V3 KE288-KEMC2" for a Connect/Qashqai from 2015 ...
Qashqai Acenta, 2,0 dCi, 110 kW, DPF, Euro5, black Z11G
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Post Options Post Options   Thanks (0) Thanks(0)   Quote geejay38 Quote  Post ReplyReply Direct Link To This Post Posted: 09áJuná2018 at 1:31pm
As your car is still under warranty and assuming it has always been serviced by a Nissan dealer then they should have updated the SD card free at each service.
If the car was serviced before September 2017 then it should have the Connect 3 V2 card fitted.If serviced after September 2017 then Connect 3 V3 card should be fitted.
If you have problems with Nissan dealer then suggest you complain to Nissan Customer Services.
1. QQ 2007 Cafe Latte -1.6 Acenta manual
2. QQ 2011 Magnetic Red-1.6 N-Tec
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3. QQ 2016 Grey 1.2 DiG-T N-Conn ecta
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Post Options Post Options   Thanks (0) Thanks(0)   Quote pandjh Quote  Post ReplyReply Direct Link To This Post Posted: 09áJuná2018 at 5:02pm
Nissan CS will only send you the latest available card as at the original sale date for you car. 2015 car = 2015 card.

Not very impressive is it.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote geejay38 Quote  Post ReplyReply Direct Link To This Post Posted: 09áJuná2018 at 5:39pm
Not sure that is correct if car has always been serviced by Nissan dealer.
My car was recently serviced and had a Connect 3 V3 card fitted.

1. QQ 2007 Cafe Latte -1.6 Acenta manual
2. QQ 2011 Magnetic Red-1.6 N-Tec
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3. QQ 2016 Grey 1.2 DiG-T N-Conn ecta
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Post Options Post Options   Thanks (0) Thanks(0)   Quote pandjh Quote  Post ReplyReply Direct Link To This Post Posted: 10áJuná2018 at 7:17am
Originally posted by geejay38 geejay38 wrote:

Not sure that is correct if car has always been serviced by Nissan dealer.
My car was recently serviced and had a Connect 3 V3 card fitted.



I hope you are right geejay38. My car was a Nissan owned car before I bought it and is yet to be fully serviced under my ownership. I saw the card was old when I got the car home and contacted Nissan CS who sent a newer card than I had but which was still 2 years out of date. It even had some warranty work on it a month after I bought it and the card was not changed.

The card they sent came from France.

Perhaps they have istened to feedback and changed their policy. I don't use the cars satnav any more, not much point if the maps are now 3 years out of date.

Edited by pandjh - 10áJuná2018 at 7:20am
2015 QQ 1.2 Dig-T N-Tec+, Black
Previously 2009 QQ 1.5dCi Acenta, Black
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Post Options Post Options   Thanks (0) Thanks(0)   Quote geejay38 Quote  Post ReplyReply Direct Link To This Post Posted: 10áJuná2018 at 7:57am
Same thing happened to me.
I bought car in September 2017 and it had old sd card fitted.
I queried this with Nissan CS and they sent me a Connect 3 V2 sd card from France free of charge.
They then told me the Mapcare scheme only started in May 2017 so I had to wait until next service before the latest sd card V3 was fitted. This was done when car was serviced last month.
This scheme seems to be linked to warranty period and servicing dates, as far as I know. Stand to be corrected on this point!



Edited by geejay38 - 10áJuná2018 at 7:58am
1. QQ 2007 Cafe Latte -1.6 Acenta manual
2. QQ 2011 Magnetic Red-1.6 N-Tec
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3. QQ 2016 Grey 1.2 DiG-T N-Conn ecta
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Post Options Post Options   Thanks (0) Thanks(0)   Quote pandjh Quote  Post ReplyReply Direct Link To This Post Posted: 10áJuná2018 at 6:10pm
Mapcare.

*Offer available on the whole Nissan range embedded with NissanConnect (with the exception of 370Z and LCV range except eNV200 and Navara) produced from 1st May 2016 onwards (1st June 2016 for Juke and 1st November 2016 for Navara). Vehicles that are in stock but were produced before 1st May 2016 (1st June 2016 for Juke and 1st November 2016 for Navara) are excluded from this offer."

They just don't get it do they?

Guess my 2015 produced car will still have a waste of space sat nav feature.


Produced by Nissan, owned by Nissan, sold by Nissan, still in warranty, fixed by Nissan... But no new maps for me.


Maybe my final in-warranty service will be the last one Nissan dealerships are asked to do. I used to stick to main dealers for servicing up to 70,000 miles. Looks like I should think of other options if a simple map update is beyond them.

Edited by pandjh - 10áJuná2018 at 6:17pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote geejay38 Quote  Post ReplyReply Direct Link To This Post Posted: 10áJuná2018 at 7:03pm
What a carry on!
The V3 Card updated maps to Q1-2017 and was available from September 2017.
You can probably get one from a source other than Nissan for about ú35, if you want one.
1. QQ 2007 Cafe Latte -1.6 Acenta manual
2. QQ 2011 Magnetic Red-1.6 N-Tec
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3. QQ 2016 Grey 1.2 DiG-T N-Conn ecta
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Post Options Post Options   Thanks (0) Thanks(0)   Quote pandjh Quote  Post ReplyReply Direct Link To This Post Posted: 10áJuná2018 at 11:57pm
Originally posted by geejay38 geejay38 wrote:

What a carry on!
The V3 Card updated maps to Q1-2017 and was available from September 2017.
You can probably get one from a source other than Nissan for about ú35, if you want one.


Yep, seen the posts from others in this respect, even then they'll still be a year out of date.

What will Nissan do when self-driving cars arrive... Those maps will need to be 100% up to date, all the time surely?

Until the updates can be done easily and regularly I think I'll stick to my phone for directions.


Edited by pandjh - 10áJuná2018 at 11:58pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote chrisw99 Quote  Post ReplyReply Direct Link To This Post Posted: 11áJuná2018 at 9:30am
Originally posted by Admaine Admaine wrote:

Hi,

I'm hoping you can help.

I've recently but a 65 plate Qashqai NTec+ however the vehicle didn't include the SD card, after contacting the dealership to let them know they have eventually sent it to me. After inserting the card this morning I still receive the error: "NO SD card inserted. Please use Nissan SD cards only".

The code on the SD card that's been sent is: 25920 BH10A

Is anyone able to give me some advice on how to authorise this, I thought it would be automatically recognised but it doesn't appear that way. I'm slightly concerned the card isn't compatible with my vehicle.

Is anyone able to help?

Thanks in advance,

Ad

25920 BH10A is the SD card for the original Nissan Connect system  , i.e. pre-2014 Qashqai.  It will not work on a 2015 model.


Edited by chrisw99 - 11áJuná2018 at 9:31am
QQ3: 2014 1.2 dig-T ntec+ gunmetal grey
QQ2: 2013 CVT 360 silver
QQ1: 2009 1.5dci n-tec fired iron
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Admaine Quote  Post ReplyReply Direct Link To This Post Posted: 11áJuná2018 at 9:51am
Hi guys,

Thanks for all the replies.

So to confirm, the card I should have is EUROPE V3 KE288-KEMC2?

Thanks in advance.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote chrisw99 Quote  Post ReplyReply Direct Link To This Post Posted: 11áJuná2018 at 10:47am
Originally posted by Admaine Admaine wrote:

Hi guys,

Thanks for all the replies.

So to confirm, the card I should have is EUROPE V3 KE288-KEMC2?

Thanks in advance.

That's the very latest card for the Connect 3, but I doubt they will give you that, they're more likely to give you the V1 or V2 but it should say KE288 on it and Connect3.


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Post Options Post Options   Thanks (0) Thanks(0)   Quote Admaine Quote  Post ReplyReply Direct Link To This Post Posted: 11áJuná2018 at 11:24am
Thanks a lot for your help
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