SHOCKED!!!!!

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   Right chaps I have told Nissan and my dealer where to stick the QQ as I have never had such bad customer service in my whole life.
As you all know I ordered a N-tec a couple of weeks ago,but then found out the Electric mirrors and alarm on the 1.5 had been deleted. We need the mirrors as we have a tight driveway,firstly not happy the dealer did not tell me this on purchase, so I rang the dealers last Thurs to change it to a Tekna, no problem, we was not overly happy that the date had gone from early March to early April, but hay!
Got a phonecall today, wait for it- they had forgot to put the order through last Thurs and did it today, but the date as now gone to mid MAY so through no fault of mine, I have to wait 2 extra months, but wait for it, they have told me they can not honour my PX valueation.
I explained it was your fault you did not order the car, not mine so why should I lose even more money on my car, reaction- not bothered so I have told them to stick it where the sun don't shine.
Contacted Nissan today, to cut along story short, they state it is a dealer problem and we don't want to get involved.
Great Customer service Nissan, even though the problem started with you, in the fact you did not notify dealers you where deleting 2 items off the car.
Off down Ford tomorrow to have a look at the Smax Titanium.
Anyway it was brief but nice knowing all of you and I hope you all get better service than I did!!! 

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sheph Members Profile Send Private Message Find Members Posts Add to Buddy List I Contributed Joined: 29 Jan 2010 Online Status: Offline Posts: 48	Quote Reply Topic: SHOCKED!!!!! Posted: 08 Feb 2010 at 6:48pm
	Right chaps I have told Nissan and my dealer where to stick the QQ as I have never had such bad customer service in my whole life. As you all know I ordered a N-tec a couple of weeks ago,but then found out the Electric mirrors and alarm on the 1.5 had been deleted. We need the mirrors as we have a tight driveway,firstly not happy the dealer did not tell me this on purchase, so I rang the dealers last Thurs to change it to a Tekna, no problem, we was not overly happy that the date had gone from early March to early April, but hay! Got a phonecall today, wait for it- they had forgot to put the order through last Thurs and did it today, but the date as now gone to mid MAY so through no fault of mine, I have to wait 2 extra months, but wait for it, they have told me they can not honour my PX valueation. I explained it was your fault you did not order the car, not mine so why should I lose even more money on my car, reaction- not bothered so I have told them to stick it where the sun don't shine. Contacted Nissan today, to cut along story short, they state it is a dealer problem and we don't want to get involved. Great Customer service Nissan, even though the problem started with you, in the fact you did not notify dealers you where deleting 2 items off the car. Off down Ford tomorrow to have a look at the Smax Titanium. Anyway it was brief but nice knowing all of you and I hope you all get better service than I did!!!

Mr Welling Members Profile Send Private Message Find Members Posts Add to Buddy List I Contributed Joined: 07 Aug 2009 Location: s/london Online Status: Offline Posts: 334	Quote Reply Posted: 08 Feb 2010 at 7:05pm
	Indeed, shocking service mate, I'm surprised you didn't iron the bloke out for talking to you like that. Name and shame the dealer please so we can avoid the place.
	n-tec 1.5DCi Nightshade...the wait is over! What a car, love every aspect of it.

sheph Members Profile Send Private Message Find Members Posts Add to Buddy List I Contributed Joined: 29 Jan 2010 Online Status: Offline Posts: 48	Quote Reply Posted: 08 Feb 2010 at 7:09pm
	Chrystal motors Grantham.

mohawk Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 20 Aug 2007 Location: Manchester Online Status: Offline Posts: 2643	Quote Reply Posted: 09 Feb 2010 at 2:46am
	I,m sorry you have had such bad service sheph. It would have put me off too
	2010 Magnetic Red QQ+2 Tekna 2.0L 4WD,CVT.Chrome side bars, Door sill strips, rear door grip, tailgate strip, front and rear entry guards.Proud Owner.

allan40alt Members Profile Send Private Message Find Members Posts Add to Buddy List I Contributed Joined: 18 Jul 2009 Location: Warwickshire Online Status: Offline Posts: 766	Quote Reply Posted: 09 Feb 2010 at 7:47am
	Such a shame when a bad dealer gives a great car a bad name. I can honestly say my dealer in Coventry is excellent. Polite, courteous and willing to help. It's a pleasure going there. It's also a shame that Nissan didn't follow this matter through for you and recommend a different dealer for your order.
	2.0L CVT, Tekna, Blade Silver.

G5 BOY Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group FORUM DADDY Joined: 05 Jul 2007 Location: Dorset ENGLAND Online Status: Offline Posts: 3443	Quote Reply Posted: 09 Feb 2010 at 11:20am
	Yes - why not try a different Nissan dealer?
	QQ1-2007 Fired Iron 2.0 Tekna 4WD CVT with SATNAV +side bars and tints QQ2-2010 Magnetic Red 2.0 Tekna QQ+2 4WD CVT +rear entry guard and chrome mirror caps

thRONe Members Profile Send Private Message Find Members Posts Add to Buddy List I Contributed Joined: 27 Oct 2007 Location: Surrey Online Status: Offline Posts: 160	Quote Reply Posted: 18 Feb 2010 at 3:18pm
	It's worse than you think. The 1.5 ntec DOES have folding mirrors
	Harvey-1.6 Acenta-cafe latte

crusader2497 Members Profile Send Private Message Find Members Posts Add to Buddy List I Contributed Joined: 17 Feb 2010 Location: N.Ireland Online Status: Offline Posts: 48	Quote Reply Posted: 25 Feb 2010 at 10:18am
	Hi All New to the group,and currently awaiting delivery of 2010 Qashcai 1.5dci Acenta faded denim /mid March. I,m pretty sure that from acenta models up all have have folding mirrors and alarm. Any one confirm this ? Does seem to be the case on specs read on Nissan,s website. John

craigfishin Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group THE BLING DADDY Joined: 31 Jan 2010 Location: dagenham ,essex Online Status: Online Posts: 3486	Quote Reply Posted: 25 Feb 2010 at 10:28am
	according to my dealer you get both on the n-tec
	2010 1.5dci tekna nightshade chrome side bars, handles,tail light trims,rear bumper trim,fog bezels,number plate surrounds,wind deflectors,front&rear skid plates,sill plates,boot liner,solar ashtray

BobG Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19 Feb 2010 Location: Scotland Online Status: Offline Posts: 22	Quote Reply Posted: 25 Feb 2010 at 11:12am
	Yes electric folding mirrors, alarm, plenty other features on the Acenta also. Thats the model i am waiting on..
	2010 nissan qashqai acenta 1.5dci, Silver

BikerBear Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07 Mar 2010 Location: Hampshire Online Status: Offline Posts: 22	Quote Reply Posted: 07 Mar 2010 at 8:30am
	Hey Steph! Sorry to hear about the crappy customer service you've experienced! I don't stand for a lack of customer service anymore.... and I speak up! Okay, call me a grumpy ol' git, but WTF.... £21K+ for a vehicle and my first response to them would have been "And, what do you plan to do about it so that I get my car when you originally promised?" No satisfactory response? Take your money elsewhere... Money speaks louder than words. The dealership I'm going thru are brilliant!!! Martin's Nissan in Wnchester.... speak with Colin... and tell him Richard sent you! Cheers! Richard